When you use our services and apply for and participate in our program,
Crown Courier collects personal information from clients, participants,
and members. At Crown Courier we adhere to the Privacy Principles as set
out in Schedule 1 of Canada’s Privacy Act, namely, the Personal Information
Protection and Electronic Documents Act (PIPEDA).
that information. Crown Courier takes the privacy of your personally identifiable
information very seriously and will use your information only in accordance
your personal information or a list of our customers to third parties,
in any way that is not covered by our policy.
Note to children under the age of 13 If you are under 13, you must provide us with written permission
from your parent(s) or legal guardian(s) before sending any information
about yourself to us over the Internet.
Our policies may change
By using Crown Courier services, participating in our program, and using
our website, you consent to the collection and use of your information,
Policy, we will post the changes on this page so that you are always aware
of what information we collect, how we use it, and under what circumstances
all information we may collect or may have collected, regardless of whether
the policy was different at the time the information was collected. We
will not disclose your personal information in a manner materially different
from that stated at the time we collected the information without notification.
Crown Courier will use reasonable efforts to prevent the disclosure or
use of your personal information. We will not sell, rent, or share your
information in any way that is not disclosed in this statement. Crown
Courier collects information from you through personal contact and at
several different points on our website. This information is used to enhance
your experience and provide customer service, to provide you with the
services you request and process your transactions, to inform you of important
and useful information, to improve our products and services, and as described
Crown Courier does not collect your personal identifiable information
unless you provide it to us voluntarily and knowingly. This means we do
not require you to register or provide personally identifiable information
to us in order to view our website. However, you must register if you
wish to participate in our services or programs, or use certain features
on our website. By registering for our services and programs you expressly
consent to our use of your personal information in a manner described
In order to register for our services, participation in our programs,
or for certain value-added features you must first personally contact
us, or complete an online registration form.
During registration we ask that you provide us with required contact
information: your first and last names; company name; job title; mailing
address; telephone and fax numbers; email address; and company website
address. We may also ask for information consisting of: a description
of your business; your business courier volumes (within a range); as well
as information about what you are looking to attain from our services
and participation in our programs. This information is used to provide
the services that you have requested, or to contact you about the service
for which you have expressed interest. We may contact you from time to
time with news as well as for internal marketing and promotional purposes.
We do not provide this information to third parties.
Information recorded while delivering our services
While delivering our services and programs, employees of Crown Courier
may ask you to complete questionnaires and worksheets that pose questions
about your business and personal life. For example, we may ask about your
professional achievements, your goals for a particular year, your business
process, or your courier needs. We may record this information on your
behalf and use this information to facilitate your progress through our
services and programs and to assist you in achieving the goals that you
have set for yourself.
Information we collect when you purchase online
Crown Courier is committed to respecting and protecting your privacy.
When purchasing services from our website, information about you is requested
on an order form. This information includes: your first and last names;
email; telephone number; address; city; state/ province; ZIP/ postal code;
country; and credit card information. The information that is collected
from you is used to process your order and provide a more personalized
The information we collect is used only for the purpose of facilitating
your purchase and future inquiries. We do not store the credit card information
that is provided online; it is erased immediately when the transaction
Your personally identifying information may be used for editorial purposes
(such as attributing your submitted content to you). We may also use this
information to contact you should we have any complications with your
Contests, Promotions, and Surveys
You must be a registered member in order to enter contests and promotions
on the Crown Courier website. Participation in these events is completely
voluntary and we do not require you to disclose personal information unless
you want to participate. Information requested may include contact information
(such as your name, email address, and mailing address) and demographic
information. Your contact information will be used to notify you if you
have won and to award prizes.
From time to time our website requests information from you via surveys.
This information will be used for purposes of monitoring or improving
the use and satisfaction of the site. Your participation is completely
at your discretion.
Each time one of our web pages is requested from your browser, we log
your computer's IP address into our log files. Your computer has been
pre-assigned a 12-digit number. This number is the IP address. We use
your IP addresses to analyze trends, administer the site, track your movements
on the site, and gather broad demographic information for aggregate use.
Crown Courier does not link IP addresses to any other personally identifiable
information. Crown Courier does not control or monitor whether third parties
with web beacons on our website have the same policy.
Like most websites, we use "cookie" technology. A "cookie" may be placed
in the browser file of your computer, however the "cookie" itself does
not contain any personally identifiable information. The "cookie" does
not track your personal information or provide us with any way to contact
you, and the "cookie" does not extract any information off your computer.
We use the "cookie" to provide functional information about your browser,
allowing us to provide you with a better web experience. We also use "cookies"
to gather broad demographic information and general usage patterns about
you and other users of our sites.
If your browser rejects “cookies”, you may still use our sites. This
however, will limit you from accessing certain areas of our site, such
as membership value-added features, contests, coupons, and other dynamic
features that help you customize your experience.
We may at times have links to other websites from our site. We do not
control, and therefore cannot be responsible for, the collection, use
or disclosure of your information by any such third party site. Please
to from our site.
Except as set out below, Crown Courier does not rent, sell, or otherwise
disclose personal information about our clients and web users to third
parties. In very limited and exceptional circumstances, the federal privacy
law permits the use or disclosure of personal information without an individual’s
consent. For example, consent is not required if personal information
is used or disclosed in an emergency that threatens an individual’s life,
health, or security. In such cases, we may have to use or disclose personal
information without consent.
We retain your personal information collected during the registration
process as long as you are a member or client of Crown Courier and for
a period of 10 years thereafter. We retain this information for the following
reasons. First, so that we may inform our members and clients about subsequent
services and programs that are offered from time to time. Secondly, we
know from experience that following the completion of one program, clients
often register for additional services immediately thereafter, within
several months, or within several years.
Crown Courier protects the personal information that we collect from
you during the registration process and the delivery of our services and
programs. First, every staff member of Crown Courier is bound by an agreement
to not use or disclose any personal information about members, clients,
or other individuals who have contacted us. Second, your personal information
is retained in a secure location, which is only accessible by password
and is protected by the use of firewalls.
To prevent unauthorized access, maintain data accuracy, and ensure the
correct use of your information, Crown Courier has put into place physical,
electronic, and managerial procedures to help safeguard and secure the
information we collect.
Online we use industry standard security measures called Secure Server
Technology (SSL, secure socket layer), which encrypt your information
so that it cannot be read as it travels over the Internet. Which means
- the characters are scrambled, making it impossible for a third party
to intercept your personal information.
You can verify that the encryption is working by locating the lock icon
at the bottom of the web page. While on a secure page, the lock icon on
the bottom of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, as when you
are just 'surfing’. All pages within the Marketplace will show the locked
icon on the bottom of each page. To learn more about SSL, follow this
link to an encryption software authenticator: www.versign.com.
At any time, you can update your information by sending an email request
In addition, you may notify us if you wish to cease the use of any of
your information by sending an email request to the same address and we
will use reasonable efforts to comply with your request.
If you wish to access the personal information that we retain on file,
or if you wish to correct, update, or delete any information on file,
please contact Crown Courier at 519.748.1600 or 1.800.265.8270,
or by e-mail at firstname.lastname@example.org.
If you have any questions or wish to raise any issues regarding our Privacy
Policy or the handling of your personal information, please contact our
Privacy Officer at 519.748.1600 or 1.800.265.8270,
or by e-mail at email@example.com.